Shipping & Returns

All our personalised products are manufactured in the UK, but we ship worldwide.

UK Shipping is free. Items are printed and shipped within 3 days. 

Postage to Europe, US & International destinations will incur additional costs of £3 delivery per order. 

All orders, custom & stock will be dispatched within 3 working days. 

Delivery to European destinations is usually within 7 working days. 

Deliveries to US & Worldwide customers can take up to 19 working days dependent on shipping options, customs etc If Goods are being ordered from outside the UK, import duties and taxes may be incurred once your Goods reach their destination. Lovely and Lavish is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.

RETURNS

For ALL returns please contact us first on our contact page here >

Any non personalised items are refundable during a cooling off period of 30 days from order placement date. Refunds will only be issued if the item is returned with packaging unopened, item unused and can be resold, without any additional work on our part. Otherwise we retain the right to refuse the refund.

Personalised items cannot be refunded under the above terms. Personalised items will only be eligible for return if faulty or defective, then a replacement is issued.

Damaged or defective items (personalised or not) can be returned and replaced under the following terms.

If any items you have purchased have faults when they are delivered to you, you should contact Lovely and Lavish within 14 days to arrange the return. Lovely and Lavish is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned item, a replacement will be dispatched for you.

PRIVACY

Any information that you provide to Lovely and Lavish is subject to our Privacy Policy, which governs our collection and use of your information. You understand that through your use of the Services you consent to the collection and use (as set forth in the below) of this information, including the transfer of this information for storage, processing and use by only Lovely and Lavish. 

As part of providing you services, we collect information which we need to send you products you buy. This includes name, address, phone number, and email. This information is stored on BigCartel's secure servers and is not accessible by anyone other than Lovely and Lavish. 

We respect your privacy, if you wish to remove your details after your order is complete, please contact us to do it for you.

We may need to provide you with certain communications, such as service announcements, shipping notifications, and administrative messages. These communications are considered part of the Services and your Lovely and Lavish user experience, which you may not be able to opt-out from receiving, or we cannot contact you regarding your purchases.